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STORE POLICY

Welcome to MoosePony, the epitome of style, quality, and trust. When you shop with us, you join a community bound by a love for fashion and a commitment to ethical practices. We’ve outlined our store policy below to ensure a seamless shopping experience for all our patrons

Ordering & Payments

  • All orders must be placed through our official MoosePony website.

  • We accept a variety of payment methods including credit/debit cards, digital wallets, and bank transfers.

  • All transactions are secure, and we prioritize the privacy of your personal and financial information

Shipping & Delivery

  • We aim to process and ship orders within 5-7 business days.

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • You will receive a tracking number once your order has been dispatched.

  • Delivery times may vary based on location and selected shipping method.

Returns & Exchanges

  • Items can be returned or exchanged within 7days of the purchase date, provided they are in their original condition.

  • Sale items are final and cannot be returned or exchanged.

  • For returns, a full refund will be processed once the item is received and inspected.

  • To initiate a return or exchange, please contact our customer service team with your order details

Sustainability & Ethical Practices

  • We source materials responsibly, ensuring minimal environmental impact.

  • Our manufacturing processes are designed to be eco-friendly, and we continuously strive to reduce our carbon footprint.

Privacy & Security

  • Your privacy is crucial to us. All personal information provided is stored securely.

  • We do not share, sell, or lease your personal information to third parties.

  • Any data collected is solely for the purpose of improving your shopping experience.

Customer Service

  • Our dedicated team is here to assist you. For any queries, concerns, or feedback, please reach out to us via our contact page, and we'll respond within 24 hours

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